**FREE GLOBAL SHIPPING ON ORDERS OVER $50**

FAQ

What is Decentral Gear?

Decentral Gear is a brand determined to help advance the cryptocurrency revolution by delivering high quality products and excellent customer service. Our products are made by cryptocurrency enthusiasts for cryptocurrency enthusiasts. 

Where are you located?

We are located in the United States, but we have fulfillment centers throughout the world, enabling us to ship our products worldwide.

What payment methods do you accept?

We accept all major credit cards, Paypal, and cryptocurrency payments.

We currently accept the following cryptocurrencies: Bitcoin, Ethereum, Litecoin and Bitcoin Cash.

Can I request custom products/recommend a design?

Yes! We can make custom products to meet any request.

If you would like to recommend a design for a product, and we decide to add it to our store, we will then pay you royalties any time it sells!

How long does it take for an order to fulfill and ship?

Please allow up to 4 business days for fulfillment of the product. You will be notified when your product ships and you will be provided with a tracking number. 

Where do you ship to?

We ship to almost every country in the world. Some popular shipping destinations include: USA, Canada, UK, Netherlands, Sweden, Germany, Spain, Greece, France, Switzerland, Italy, Australia, Japan, Russia, South Africa, Brazil, Malaysia, and India.

 
The countries that we do not ship to: Syria, Kosovo, North Korea

I live outside of the USA, will I be charged additional customs fees or import taxes?

Most likely. Every country has different regulations on how they handle imported goods. We do not pre-pay or cover any import fees.

Do you offer refunds or exchanges?

We stand by our product 100% and want our customers to love our products as much as we do. We are able to provide a refund or exchange on all apparel. In the event that you are unsatisfied with your purchase, please contact us within 15 days of receiving your order for an exchange or refund. We are happy when you are happy.

How should I care for my tees, longsleeves, and hoodies? Will they shrink?

We recommend turning them inside out and machine or hand washing on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. To minimize shrinking, machine dry low or hang dry.

What is your privacy policy?

We love privacy. The only information we want to collect from you is your order, shipping address, and payment. We will never sell your information to a third-party. We recommend using Brave or Mozilla, with extensions such as Privacy Badger for enhanced online browsing privacy. For more information on our privacy policy, or privacy tips, please visit our privacy center.